We introduce: the SONOLUCA technical support program. Our support
is customizable to fit your needs.
Sonoluca Technical Support requires a registered product serial number
when you access our one-to-one support offerings (for example, e-mail
or telephone support). If you have not yet registered your product,
please register online at the Product Registration
Definitions of Support:
The technical Support answers general questions on
how to use the SONOLUCA software products. We help you to understand
SONOLUCA defines a single support incident as an issue that focuses
on one aspect of the product e.g. use of a specific feature
of the product or assistance with a specific problem or error message.
While this issue may involve other aspects of the product, addressing
other aspects constitutes a separate issue and requires an additional
support incident. A single support incident may involve multiple phone
calls, emails and off-line research. Our Support Engineers are responsible
for determining what characterizes a single support incident and communicating
this to our customers. The Support Engineers will make reasonable
efforts to resolve the issue but SONOLUCA cannot guarantee that every
issue will be resolved.
Supported Products and Versions
One-to-one support is only available for the most recent version
of product shipped.
Free of Charge
SONOLUCA offers system engineering support from start to finish.
This covers the following sections:
Contact SONOLUCA via phone or e-mail
to ask for a customized offer.
Definition of Resolution of Issue
Once an issue is accepted as being within the extent of technical
support (as described at the top of this page), resolution of a technical
support issue shall be defined as accomplishing any one of the following: